Privacy Policy

Introduction

Stellar Patch Limited ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, share, and safeguard information when you visit our website or engage our services.

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Information We Collect

Information You Provide

When you contact us or engage our services, we may collect:

• Your name and job title
• Email address and other contact details
• Company name and industry information
• Details about your inquiry or project requirements
• Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Device information

How We Use Your Information

We use collected information for the following purposes:

• Responding to your inquiries and providing requested information
• Delivering consulting services and managing client relationships
• Improving our website functionality and user experience
• Sending relevant business communications with your consent
• Complying with legal obligations and protecting our legal rights
• Analyzing website usage to enhance our services

Legal Basis for Processing

We process your personal data based on:

• Consent: When you voluntarily provide information through our contact channels
• Contractual necessity: To fulfill our obligations when providing services
• Legitimate interests: To operate our business, improve our services, and maintain security
• Legal obligation: To comply with applicable laws and regulations

Information Sharing

We do not sell your personal information. We may share your data with:

• Service providers: Third parties who assist with website hosting, email communications, and business operations, bound by confidentiality agreements
• Professional advisors: Lawyers, accountants, and consultants when necessary for business purposes
• Legal authorities: When required by law or to protect our rights and safety

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specifically:

• Inquiry information is retained for two years unless you become a client
• Client information is retained for seven years after project completion for legal and business purposes
• Website analytics data is typically retained for twenty-six months
• Marketing communications data is retained until you unsubscribe

Your Rights

Under data protection law, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request limitation of how we use your data
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within one month.

Cookies

Our website uses cookies to enhance functionality and analyze usage. For detailed information about cookies we use and how to manage them, please see our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls limiting who can view personal data
• Staff training on data protection responsibilities

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

International Transfers

We primarily store and process data within the United Kingdom. If we transfer personal data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

Children's Privacy

Our services are not directed to individuals under sixteen years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised "Last updated" date. Significant changes will be communicated through our website or directly to clients.

Contact Information

For questions about this privacy policy or our data practices, contact:

Stellar Patch Limited
42 Westbourne Gardens
London W2 5HU
United Kingdom

Email: [email protected]

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: ico.org.uk